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1. Attention FAMIS Members 2. Medication Changes Effective Oct. 1, 2016 3. New Member ID Cards More Information

1. Attention FAMIS members: The contact information for the FAMIS external review have changed to: FAMIS External Review, c/o KePro, 2810 N. Parham Road Suite #305, Henrico, VA 23294. The phone number is 1.804.622.8900 and the website is:

2. We update our formulary quarterly and post changes here on our website. To request pre authorization of any of the drugs on our formulary that require it, ask your doctor to fax us a completed Pharmacy Pre-Authorization Form. Please click here for our medication changes effective October 1, 2016.

3. Members, you will receive a new member ID card in the mail. When you receive your new card in the mail, it is important to throw away the old card and take the new card with you to any medical appointments.

Your partners INTotal Health — Every Time, Every Touch!

If your family is already with INTotal Health, you do not have to do anything to keep your health insurance with INTotal Health. With us, your family will get all the regular Medicaid services, including:

  • Physician care services from a primary care physician you choose from the INTotal Health network.
  • Prescription coverage.
  • Routine and specialist care.
  • Rides to and from medical appointments.
  • Translation/interpretation services at your medical appointments.
  • Immunization and well-child checkups.
  • Hospitalization — including emergency and outpatient care


To contact Member Services, call 1.855.323.5588.